Privacy Policy

Last updated September 3, 2026

Xterion LLC (“Xterion,” “we,” “us”) operates this website. This policy explains what we collect here, why, and what we do with it. It covers xterion.ai only – not the Xterion platform itself, whose handling of carrier and plan data is governed by the agreement with that carrier.

What we collect

Information you send us. If you use the contact form, we collect the name, work email address, company, and message you enter. All four fields are required to submit the form. If you email or call us directly, we receive whatever you choose to include.

Technical information. Like any website, ours is served over the internet, so our hosting provider processes standard request data – IP address, browser type, requested page, and timestamp – to deliver pages and protect the site from abuse.

What we do not collect. This site sets no cookies, runs no analytics or advertising scripts, embeds no third-party trackers or social pixels, and loads no fonts or assets from outside our own domain. We do not build profiles of visitors, and we do not track you across other sites.

How we use it

We use what you send us to respond to your inquiry and to continue that conversation – nothing else. We do not sell, rent, or share your information with third parties for their own marketing, and we will not add you to a mailing list on the strength of a contact-form submission.

Where it goes

The site and the contact form run on Amazon Web Services in the United States. A form submission is validated and delivered as email to an Xterion inbox; it is not written to a database or a marketing platform. We use no other processors for this site. Because we operate from the United States, information you send us is processed there.

How long we keep it

Contact-form inquiries live in our email as ordinary business correspondence. We keep them while the conversation is active and for up to 24 months afterwards, then delete them, unless a longer period is needed for a contract or a legal obligation. Hosting request logs are retained on a short operational cycle and are not linked back to form submissions.

How we protect it

The site is served only over HTTPS. Form submissions travel encrypted and are stored encrypted at rest by our provider, and access to the receiving inbox is limited to the Xterion staff who need it. No method of transmission is perfectly secure, so please do not send sensitive personal information – or any plan participant data – through this form.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, and you can ask us to stop contacting you at any time. Email info@xterion.ai and we will act on the request. Depending on where you live, you may have further rights under applicable privacy law; we honour those requests on the same footing.

Children

This is a business-to-business site. It is not directed to children, and we do not knowingly collect information from anyone under 16.

Changes

If this policy changes we will update it here and revise the date above.

Contact us

Xterion LLC · info@xterion.ai · (215) 220-6300